Troubleshooting
Use this section to diagnose durable symptoms by checking the most common source, permission, processing, and configuration causes first.
Articles
- Draft send failures
- Add Ergo to new Slack customer channels
- Notetaker did not join
- Pylon delivery failures, duplicate deliveries, and queue health
- Duplicate drafts from multiple notetakers
- Slack Enterprise Grid channel listing issues
- Search/reporting has no results
- CRM sync issues
- Permission or access denied
- Google/Microsoft/Slack reconnects
- Dashboard setup errors
- Sign-in and desktop callback issues
- Slack disconnect/reconnect and stale channel mappings
- Stage drift conflicts
- Transcript or recording missing